In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services. The best way to contact us is by email or through the ‘contact us’ button which appears on the right hand side at bottom menu of this website and we aim to answer all enquiries within 24 working hours.
Our company registered address is:
SKIN INSIGHT LTD
This website www.novexpert-lab.co.uk is owned and operated by SKIN INSIGHT LTD (SKIN INSIGHT LTD or ‘us’ or ‘we’). Registered office: registered in England & Wales. Address: SKIN INSIGHT LTD Annecy Court Ferry Works Summer Road KT7 0QJ Company registration 100069191 (England and Wales).
If you want to ask us anything about these terms and conditions or have any comments on or about our website, please email our Support team via the About tab in the contact section and ‘contact us’ link which appears on the bottom right of this website.
‘We’ or ‘Us’ means SKIN INSIGHT LTD running and managing Novexpert-lab.co.uk. ‘You’ means the person whose order is accepted by Novexpert-lab.co.uk. The ‘Recipient’ means the person who receives the purchase bought through www.novexpert-lab.co.uk
2. Prices and Content
We take the utmost care to ensure prices and the content of this website, including product descriptions, photographs and ingredients, are accurate and correct at the time of publishing. All prices are shown in Pound Sterling and exclude post and package charges. Prices may change over time. ‘We’ will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. In the event of an error or other content related issue, we reserve the right to correct such error without notification.’We’ also reserves the right to cancel any order that may have been made under the pretence of such error. All prices are displayed including VAT and exclusive of delivery charges.
Product information, including product descriptions, brand information, colour charts, photographs and ingredients, are displayed on Novexpert-lab.co.uk as provided by the Principal L.I.C.D. Novexpert – head office is located at 74 ZA de Montvoisin – 91400 Gometz-La-Ville FRANCE(manufacturer and brand owner) and We cannot accept responsibility for any omissions or errors in this information.Independent test has not been performed by Skin Insight LTD but rather the Principal L.I.C.D. Novexpert.
3. Products and Availability
‘We’ purchase products directly from the Principal L.I.C.D. Novexpert, providing you with an extra guarantee of quality and assurance. Due to the nature of the products, after opening, we are only able to guarantee a minimum shelf life of 6 months.
Every care has been taken to ensure that all product descriptions and colours are as accurate as possible at the time of publishing but we cannot accept responsibility for any omissions or errors in this information. The accuracy of colours and colour charts is not guaranteed because each computer displays colours in slightly different ways.
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again.
4. Gift, Money Off and Discount Voucher Codes
Only one Voucher Code is permitted per order and it must be entered correctly in the Voucher Code box provided at the checkout page. When entered correctly the Voucher Code gift or discount will show in your basket. A Voucher Code gift or discount cannot be provided if it has not been entered at the checkout or after your order is confirmed.
When a Voucher Code requires a minimum spend, the minimum spend excludes delivery fees, taxes, samples and trial sized products. When returning items from your order, if you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund; if you used a free gift voucher and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund. When a Voucher Code provides a free gift, the free gift is not eligible for exchange or refund.
Codes cannot be used in conjunction with any other offers. Codes are valid for a specific period of time and may be limited to certain product categories or brands. Unless otherwise stated, all discount codes are subject to the following exclusions: Samples, Discovery Boxes & Kits, Gift Vouchers. Discount codes exclude all sale items.
You can pay your purchases by PayPal or credit/debit card. Select the appropriate payment method when placing your order. If any of these payment methods are unsuitable, please contact us and we will be happy to discuss other payment options.
‘We’ accept payment by Visa, Mastercard, Maestro and American Express. Please ensure that the details You enter are correct. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to ‘Us’. ‘We will not be liable for any delay or non-delivery of merchandise. ‘We’ retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. The risk in the merchandise transfers to you upon delivery.
6. Order Confirmation & Dispatch Confirmation
Once you place an order with us, we will send you an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it and we are processing it. ‘We’ may refuse to accept a transaction for any reason to anyone at any time at our sole discretion without any liability.
Acceptance of your order and completion of the contract between us will happen when we email you a Dispatch Confirmation stating the goods have been dispatched. The sale contract is therefore concluded in England and the language of the contract is English.
7. Cancellations and Returns
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order within 7 working days from the date on which you receive the goods by sending us a notice of cancellation in writing and returning the goods to us in their original, unopened and unused condition. To exercise the right to cancel, you must inform us by email – Subject Line must include: Notice of Cancellation, Support Team or via our Contact Us form providing us with your order number.
‘We’ are not able to stop processed orders from dispatch, even if you send us notice of cancellation before receiving your Dispatch Confirmation. For further details of how to return merchandise please see our Returns section.
‘We’ will do our best to deliver goods promptly, however, we can not accept liability for delay in delivery for any cause. See our Delivery information for more details.
9. Privacy & Security
10. Intellectual property
The trademarks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks of the Principal L.I.C.D Novexpert, our affiliates, our licensors and/or our and are protected by the UK and international trademark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.
‘We’ operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
12. Product Liability
‘We’ shall not be held liable for any damages, injury or illness caused by the misuse of any product. It is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner. ‘We’ shall not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.
13. Statutory rights
Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Customer or the Recipient in relation to the quality, fitness or description of the goods supplied.
14. Changes to legal notices
We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
Any dispute to be governed by English Law. We meet our obligations under the consumer protection laws currently in force, including:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
The Consumer Protection (Distance Selling) Regulations 2000.
The Consumer Protection Act 1987.
The Data Protection Act 1998.
The Sale of Goods Act 1979.
The Supply of Goods and Services Act 1982.
The Consumer Credit Act 1974.
The Trade Descriptions Act 1968.
The Unfair Contract Terms Act 1977 and the 1999 Regulations.
16. Limitation of liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. ‘We’ make no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.
‘We’ are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery. Your statutory rights are not affected.
17. Disclaimer: Links
This website may contain links to other websites operated by parties other than novexpert-lab.co.uk. Such links are provided for your convenience only. ‘We’ do not control such websites and is not responsible for their contents. The inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.
Your privacy and the security of your personal information is our priority. ‘We’ are committed to protecting your privacy and follows strict security procedures in the storage and disclosure of the information you provide, as required by the UK Data Protection Act. 1When you place an order with ’Us’, you are required to provide us with some personal details:
Credit/debit card details (for security these are not kept on file for future purchases).
‘We’ are registered with the Data Protection Register, registration number ZA299332, and ‘We’comply with all applicable UK data protection legislation. Skin Insight Ltd3. (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You may see the personal data that we hold on you by sending a £10 fee and a written request to: The Company Director, SKIN INSIGHT LTD ANNECY COURT FERRY WORKS SUMMER ROAD KT7 0QJ UNITED KINGDOM
Services & Marketing
‘We’ use your information for the limited purpose of processing your order and we will not share your private information with anyone except where it is part of providing a service to you e.g sending your order via Royal Mail. ‘We’ use your email address to confirm your order and to keep you informed of the progress of your order.
‘We’ may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties.
If you register your e-mail with us for new product updates, your e-mail address will be kept safe on our database and, once again, it will never be disclosed to any third parties except where it is part of providing a service to you. You have the option to opt-out of receiving marketing communications from us and/or selected third parties by contacting novexpert-lab.co.uk using the ‘Contact’ button on the bottom right of our website.
novexpert-lab.co.uk online ordering service is fully secure. Our payment systems provider uses the very latest industry standard Secure Sockets Layer (SSL) encryption technology to allow for the encryption of potentially sensitive information and to ensure absolute safety.
All credit card transactions processed from this site use 128 bit encryption to create a safe and secure shopping experience for you. Once you get to the payment stage, you will enter a secure area and your credit card details are handled by the highest security standards available. If you have any questions/comments regarding privacy or security, please do not hesitate to contactNovexpert UK Support Team.
‘We’ only ship within the UK mainland. ‘We’ offer the following delivery options:
UK Standard: £3.00. Usually 2 – 3 working days to any UK address.
UK Next Day: £7.25 . Delivery the following working day for orders placed before 1pm any working day (UK only).
DELAYED / LOST ORDERS: Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders. Though it is highly unlikely deliveries to take this amount of time, we are unable to provide a refund until this period of time has elapsed. ‘We’ are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
RECIPIENT’S SIGNATURE: For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.
We usually start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two.
Once an order has been placed, our immediate processing means we are not able to stop it being dispatched, even if you have not received your Dispatch Confirmation or you email us to cancel your order immediately after placing it. ‘We’ will be happy to assist you to return your order once you have received it.
In the event that a product that you have ordered is out of stock, we will contact you immediately. If you place multiple orders within a short period of time (generally 24-48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, we will send you a confirmation e-mail to advise there is more than one parcel.
WRONG ADDRESS / CORRECTIONS
‘We’ are not able to make address changes or corrections to orders once placed. If the delivery address provided by you at checkout is incorrect or incomplete, we are not responsible for the lost of your order. In the case your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. Note that we will do this independently of our free delivery offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.
If you would like any additional information about deliveries in the UK please, contact our Support Team via our Contact Us form.
‘We’ will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Novexpert UK Support Team in their original condition within 28 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.
To return any items to Novexpert UK, please, follow these steps:
1 – Request a Return Merchandise Authorization (RMA). Contact our Support Team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please, contact our Support Team via our Contact Us form.
2 – Return items. Send the items you wish to return to Novexpert UK following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that ensures you for the value of the goods as ‘We’ are not liable for lost returned parcels. ‘We’ are not liable for the cost of returning any goods. The address for returns is:
SKIN INSIGHT LTD
61 Victoria Road
3 – Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS. DAMAGED OR WRONG ITEMS
‘We’ recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact our customer service team as soon as possible via our Contact Us form. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.
Your statutory rights are not affected.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to SKIN INSIGHT LTD / Novexpert UK in their original, unopened and unused condition. This does not apply to Special Offers or items that are listed as non-returnable for reasons of hygiene. Please note that credit card charges are not refunded.
To cancel your order, please, inform us by email: Notice of Cancellation, or contact our Support Team via our Contact Us form, quoting your full name and order number. You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, we can NOT guarantee we will be able to stop your order being dispatched even if you email immediately after placing your order. If your order has already been processed when we receive your Notice of Cancellation, you will need to return your order following our ‘Our’ Returns process. Your statutory rights are not affected.